For contacting you with personalised commercial messages, we will create profiles and analyse your interactions with us. For this, we will look at your personal data including amongst other:
your name, gender, date of birth, email address, and physical address;
your shopping history, both online (if you link your purchases to your profile) and offline (when making an offline purchase) ; and
the links you click on in our emails.
This way we learn about your interests and can ensure that we provide you with the information and promotions that are of most interest to you. We may also ask you for your opinion about our products and services.
If you don’t want to receive any more messages or if you want to opt out of a particular form of communication with us (for example SMS, email or regular post), just follow the steps in that particular communication.
This Privacy Statement is applicable to the processing of personal data of users through this Website.
We use your personal data for a number of different purposes. You will find an overview of the types of personal data and the purposes for which these are used below.
When you open a Dulux account with us, to administer the account and to ensure confidentiality and security of your purchases.
When you purchase products through our web shop, to process your order and for customer service and relationship management
When you use our web shop services, we use personal data to service your purchase and deliver your order, report the status of your order and when a transaction has failed, we use personal data to contact you about the transaction. For this we need at least your name and geographical address, contact details such as telephone number or e-mail address, credit card or other payment information, your acceptance of our applicable terms and conditions, and whether or not you want to receive our newsletter. We also process information about what you have purchased from us. When you contact us through our contact form on the Website, by e-mail or otherwise, we will use your contact information, your correspondence with us about your question and all other personal data provided by you in order to answer your question.
For the development and improvement of products and services
If you participate in prize contests, events, competitions, promotions and/or games of chance, to administer your participation
Only if you have consented to this during your account registration, for sending you personalized information about AkzoNobel
You may choose to receive personalised commercial messages, including a personalised newsletter, from AkzoNobel that are tailored towards your personal preferences. For this we will create profiles and analyze your interactions with us. We will look at personal data such as:
This way we learn about your interests and can ensure that we provide you with the information and promotions that are of most interest to you. We may also ask you for your opinion about our products and services. If you don’t want to receive any more messages or if you want to opt-out of receiving or seeing a particular form of communication with us (for example SMS, social media, e-mail or regular mail), just, follow the steps in that particular communication.
We treat your data with care and confidentiality and do not share your data with third parties other than as explicitly addressed in this Privacy Statement.
With other entities within the AkzoNobel group
We may share pseudonimised or anonymised, or aggregated information about our consumers with other members of the AkzoNobel Group, for example to be used for trend analysis. The relevant group members are: Akzo Nobel Decorative Coatings B.V. and Akzo Nobel Coatings International B.V. together with all their direct or indirect subsidiaries operating in the business of decorative paints worldwide through the trading brands Dulux (Valentine), Trimetal, Coral, Flexa, Hammerite, Marshall, Sadolin, Alabastina, Astral, Levis, Corona, International Paints.
With service providers
We use various companies which process data on our behalf, such as hosting companies, delivery services, payment providers and credit scoring agencies. These companies use your information on our behalf, and are subject to strict rules they need to adhere to in order to process your information. We do not allow such companies to use the data in any other way than as per our instructions.
Other 3rd parties
We may need to disclose personal information at the request of governmental or law enforcement agencies. We will only further share your information only with other companies or individuals when we have your valid consent to do so.
On the Website you will find a number of links to other websites. Although these websites are selected with care, we are not responsible for the processing of your personal data through these websites. Our Terms and Conditions and this Privacy Statement are therefore not applicable to the use of such websites.
Our Website and Apps may provide you with social plug-ins from various social networks. If you choose to interact with a social network (for example by registering an account), your activity on our Website or via our Apps will also be made available to social networks such as Facebook and Twitter.
If you are logged in on one of these social networks during your visit to one of our Websites or Apps, the social network might add this information to your respective profile on this network. If you are interacting with one of the social plug-ins, this information will be transferred to the social network. In case you do not wish such a data transfer, please log off from your social network before you enter one of our Websites or Apps.
We also offer the opportunity to create an account with us through your social network account (such as Facebook). This will save you time in creating the account, as your sign-on credentials will be imported from your social network account. Please note that when you use this "social sign-on" option, we may receive certain information via the social network, such as your name, age, location, preferences, occupation, and other information from your public profile, and possibly also access to your pictures or lists of your friends on the social network. This information is not requested by us, but is provided by the social network through the use of the social sign-on option. When you use the social sign-on option, we will only import the information that is necessary for the creation of your account with us and will, upon receipt of any other information, discard that information received through the social network. After having created your account, you will have the opportunity to supplement it with any information you want to share with us.
Your social media platform will show you AkzoNobel advertisements through its social media pages to the extent you have allowed this via the privacy settings of your social media provider
Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings.
Persons below the age of 16 may only provide personal data to Dulux Paints if they have written permission of one of their parents or their legal guardian who has read this Privacy Statement.
Your personal data are treated strictly confidential and we have taken the appropriate technical and organisational security measures against loss or unlawful processing of this data. To this purpose we use several security techniques including secure servers, firewalls and encryption, as well as physical safeguard of the locations where data are stored.
We will not retain your personal data for a period longer than is necessary for achieving the purposes for which they were collected, or as long as the law prescribes.
You can request access of the personal data that we processes about you at any time, and have these corrected or removed by sending a request to:
[ICI Dulux (Pty) Limited, 56 Emerald Parkway Road,
Greenstone Hill ext.21,
T +27 11 861 1000